At Summit, our account managers do more than sell products, they bring decades of real-world experience to support you in the field.
A mine site operator in BC inherited an unused water treatment system and needed documentation for a 20-year-old Rotork electric actuator. Their plan? Repurpose the actuator onto a newly installed ball valve.
Our actuation lead quickly stepped in; not only providing the documentation but also recognizing the installation from photos. As it turns out, they were involved in the original site commissioning years ago! With this firsthand knowledge, they guided the operator through the setup and then arranged a site visit.
The result? The operator gained valuable insight into their equipment, ensuring the system’s continued reliability. Experience matters and there’s no substitute for a team that’s truly “been there, done that!”
Need support with your actuation systems? Our experts are ready to help!
